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The City of Caravaca and Facua Consumur have launched a campaign to increase the number of establishments belonging to the Consumer Arbitration System as a tool to resolve consumer complaints and users.

This campaign is expected that a minimum of 25 establishments to join this system, bringing the total to 271.

"Consumer Arbitration System serves the dual purpose of protecting the rights of consumers and users and help the business people providing a quality service", as pointed Consumer Councilwoman, Mercedes Velez, in a press conference with President of Facua Consumur, Roberto Barceló.

Also, the mayor added that this is one of the measures being put in place to meet the obligation of the municipal area Consumer resolutely promote local trade and consumption in the municipality.

Consumur Facua president, meanwhile, assured that through this campaign Caravaca de la Cruz is located between the towns of the region with a higher level of membership.

Consumer Arbitration System is a tool to resolve consumer complaints and users through an extrajudicial mechanism, simple, fast, effective and cost, ensuring better protection of those rights, while favoring that entrepreneurs, traders and / or professionals to do quality and care of their tools.

The adherence to this procedure is for the consumer and guarantee the user maximum level of response it offers to its customers for any claim, guarantee that consumers and users should be valued as an element (in addition to the traditional price and quality) when deciding where to purchase goods or contract services

Consumers and users can easily identify a company holds the device attached because Consumer Arbitration Officer.

So the company is offering publicly attached commitment that all those wishing to raise financial claims its customers need not be brought before the courts, but may be resolved in an equally fair, free, much faster and simple, through the Consumer Arbitration Board.

Source: Ayuntamiento de Caravaca de la Cruz