Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Municipal Consumer Office (OMIC) of the City of Caravaca de la Cruz attended in 2018 to 3,019 consumers and users.
Of the total of attentions made during the past year, 421 correspond to claims and 2,688 were inquiries related to administrative procedures or consumer legislation, among other matters.
The number of citizens who have requested the services of the OMIC has increased by 2% over the previous period, following the upward trend of the last decade, which, according to the Councilor for Consumer Affairs and Commerce, Gloria Gomez, should be "to that consumers and users increasingly know their rights and the functions that this municipal department provides, since, thanks to different diffusion campaign, it is present and close to the neighbors".
The sectors that concentrate the greatest number of services are those related to fixed and mobile telephony services, gas supply, bank commissions, personal and mortgage loans and online sales.
Last year, 7% of the total claims were related to the closure of the iDental clinic, based in other Spanish municipalities.
The OMIC of Caravaca, in a coordinated manner with the General Directorate of Consumption, carried out the necessary procedures to assist those affected, who had unfinished treatments and current financing loans.
Of the total claims filed in the OMIC during 2018, 75% are filed when resolved, 10% have been referred to the Consumer Arbitration Board, 7% are pending mediation, 3% are waiting for submission a Arbitration and a 3% has been transferred to the competent bodies.
On the other hand, the Councilor for Commerce and Consumer Affairs, Gloria Gómez, accompanied by the responsible technician of the OMIC, Lola Sánchez, has advanced the actions included in the 2019 protocol. Among them is the celebration of the World Day of Rights del Consumidor ', which is celebrated on March 15, in which information on substantial changes in consumer legislation will be provided.
Likewise, the OMIC will continue with the campaign of adhesion of companies to the Consumer Arbitration Board and with bi-weekly collaborations in the municipal radio station 'Caravaca Radio' and in the web portal soydecaravaca.com, where recommendations are offered and alerts possible frauds.
Likewise, there are foreseen workshops with the students of 4th of ESO, which will be moved to the City Council to know the services in consumer matters.
Source: Ayuntamiento de Caravaca de la Cruz
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