Portal de Caravaca de la Cruz
www.portaldecaravaca.com
With its location in the access area and with outreach campaigns, the city council wants to improve the knowledge and operation of these services, making them more visible and accessible
The office is attended by the technicians responsible for the offices of 'Complaints and Suggestions' and the 'Customer Service'
The City Council of Caravaca de la Cruz has implemented the new Municipal Citizen Service Office on the ground floor of the City Hall, in front of the General Registry and the Single Window.
"The caravaqueños can now make use of this office in its new location, which is more visible and accessible, being in the entrance and most frequented area of ​​the town hall. The goal is for the citizen to feel well attended, because both politicians like the technicians are at your service, "said the mayor, José Francisco García.
During the visit to the new office, the caravaqueño councilor said that "people should be the center of the policies and this measure is precisely aimed at improving public service, facilitating access to information and channeling in the way the most effective possible the attention related to the services of 'Consumer Service' and 'Complaints and suggestions ".
"The objective is to work to eliminate obstacles, simplify processes, enhance citizen participation with direct communication between the administration and the citizen, because we all benefit," said José Francisco García.
For its part, the Councilor for Citizen Participation and Transparency, Laura Sánchez Domenech, added that "in addition to the unification of services and change of location to make them more visible, the next objective is to improve the degree of knowledge that neighbors have of them with an outreach campaign that reminds all neighbors of ways to contact and how we can help them. "
"The suggestions presented by the neighbors are a fundamental tool to prioritize actions and reflect in the budgets what the local society demands," said the Councilor for Transparency and Citizen Participation, who has also pointed out that "complaints are about solving what as soon as possible depending on their nature, with the direct collaboration of the different municipal departments ".
The objective is that 100% of the communications receive a response, notifying them of the resolution of the complaint or stating the reasons of a budgetary or other nature for which at that time it cannot be addressed.
Citizens can present their communications in person (Tuesday, Wednesday and Thursday, from 08.30 a.m. to 2:00 p.m.) or electronically (via the online form of the electronic headquarters of the City Council, the email suggestions@caravacadelacruz.es / 968702000 Ext. 1020 // 648765966).
The Councilor for Transparency and Citizen Participation, recalled that "the Municipal Office of Complaints and Suggestions of Caravaca was created in 2010 due to the need to improve citizen care and optimize the internal functioning of the local administration. In 2014 the Ministry of Economy and the Treasury of the Region of Murcia awarded him the Prize for Innovation and Good Practices. And after that time, it is necessary to adapt it in time to make it more visible and make it more known with concrete measures. "
For its part, the technician of the Municipal Office of Consumer Information (OMIC) attends all inquiries regarding consumption, formalize claims and complaints and guide citizens in administrative procedures with other agencies, indicating what documentation they need and where they should go .
Its customer service hours are from 10:30 a.m. to 2:30 p.m., Mondays, Tuesdays, Thursdays and Fridays, and Wednesdays from 5:00 p.m. to 8:00 p.m.
Source: Ayuntamiento de Caravaca de la Cruz
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