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The Department of Consumer Affairs and Trade of the City of Caravaca de la Cruz, in collaboration with the Department of Consumer Affairs, has introduced the Consumer Arbitration Board via videoconference in order to streamline customer service and save costs by avoiding unnecessary travel.

This system, carried out by computer, with all the guarantees necessary security and authenticity, so that it is as legally valid than the conventional process.

Consumer Arbitration System is a tool to resolve consumer complaints against employers and users and / or professional, through an extrajudicial mechanism, simple, fast, effective and free.

The system ensures better protection of the rights and legitimate interests of consumers and users and encourages employers to make quality and care of their tools.

As explained Councilwoman Consumption and Trade in the city of Caravaca, Mercedes Velez, the use of new technologies applied to the Consumer Arbitration Board "will lead to a further streamlining of this procedure, being able to dispatch a larger number of files, while saving money, thereby avoiding unnecessary travel. "

Velez added that during the month of June have been successfully carried out the first Arbitration Board via videoconference.

Thanks to the implementation of a videoconferencing system, the claimant attended the hearing in the Town Hall, while the Arbitration Panel members participate in the discussion of the case from the regional headquarters.

The mayor of Commerce and Consumer Affairs has reported "that of all complaints filed in 2009 in the Municipal Office of Consumer Information Caravaca de la Cruz, about 30% were processed through the Consumer Arbitration Board, hence the importance that the process is as streamlined as possible. "

Source: Ayuntamiento de Caravaca de la Cruz