Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Municipal Consumer Information Office (OMIC) of the City Council of Caravaca de la Cruz served 2,875 users and consumers during the last year 2016. Of this overall figure, which represents an increase of 2% over the previous year, 448 Correspond with complaints and 2,447 with inquiries.
"We value in a positive way the upward trend of the last years in terms of number of OMIC services, which is motivated by several factors, including a greater visibility of this municipal service and the results of the campaigns of diffusion, awareness and Information that are regularly carried out, "said the Councilor for Trade and Consumer Affairs, Gloria Gomez.
Of the total number of complaints filed at the Municipal Consumer Office in Caravaca, 72% are on file, 9% are pending arbitration, 7% are waiting for mediation and another 7% have been filed To the Consumer Arbitration Board.
In this regard, Gloria Gomez has reported a decrease in the open files, the result of previous mediation.
The majority of OMIC's services, 62%, correspond to information and guidance on administrative procedures.
Below are claims related to fixed and mobile telephony services, with 11%, followed closely by those of electricity, water and gas.
The mayor of Commerce and Consumer Affairs has also presented the action protocol for 2017, which includes the holding of information talks for vulnerable groups on consumer abuse, workshops aimed at the students of 4th of the That about responsible consumption, the celebration of 'World Day of the rights of the consumer' with the talk 'Minors and Internet: Opportunities and risks', as well as informative sections in the municipal radio station 'Caravaca Radio' and in the digital portal www.soydecaravaca.com.
Source: Ayuntamiento de Caravaca de la Cruz
Privacy policy
- Legal notice
- Cookies