Portal de Caravaca de la Cruz

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The Office of Consumer Caravaca City Council in 2010 served a total of 1,612 complaints and inquiries made by consumers and users of services.

The most common are those related to administrative procedures (684 users), telephone (977 users) and life insurance, home and car (61 users).

56% of complaints received during the past year are archived to be resolved, 27% has gone to the Consumer Arbitration Board, 8% is pending mediation, 4% have been referred to the competent bodies for settlement and 4.5% is awaiting submission to arbitration.

The councilman of Consumption, Mercedes Velez, recalled that "all the neighbors of Caravaca are offered free of charge the services of the Office of Consumer unit located on the second floor of City Hall, which has among its functions to guide consumers and users for the proper exercise of their rights, claims management, training and promoting consumer education and give support to consumer organizations. "

Also, Velez has indicated that in addition to dealing with complaints and inquiries from citizens, are being organized courses to obtain Food Handler card.

"Specifically during 2010, 6 courses were held with the participation of 121 students," he informed.

Consumer Office has a computer that allows the Consumer Arbitration Board may be held by videoconference, which means greater acceleration of the procedure and saves trips to the public.

In this sense, the mayor of Consumer Affairs has pointed out that "the system by electronic means with all the guarantees necessary security and authenticity, resulting in legally valid as the conventional paper process."

Consumer Arbitration System is a tool to resolve consumer complaints against employers and users / I professionals through an extrajudicial mechanism, simple, fast, effective and free.

This system ensures better protection of the rights and legitimate interests of consumers and / or users, while improving employers to make quality and attention to one of their tools.

The OMIC open to the public from 10.00 to 14.00 hours on Mondays, Tuesdays, Thursdays and Fridays and Wednesdays from 17.00 to 20.00 hours.

Source: Ayuntamiento de Caravaca de la Cruz