Portal de Caravaca de la Cruz
www.portaldecaravaca.com
16.12.11.
The Municipal Office of Consumers (OMIC) Caravaca de la Cruz has attended during 2011 a total of 1,729 inquiries and complaints, representing an increase of more than 10% over the previous year.
The councilman of Consumption, Maria Teresa Romero, who took stock of the functioning of the OMIC, along with the communications director Consumur, Belen Rodriguez, has reported that the most frequent cases are those related to administrative procedures, with 617 complaints and grievances; telephony services, with 540, and contracts for gas and electricity, with 110.
54% of complaints and complaints handled in 2011 are met and filed, pending mediation 15%, 20% have passed the Consumer Arbitration Board, 9%, pending submission to arbitration, and 2% pending resolution by other agencies.
Also, in parallel with personalized attention to citizens, the City of Caravaca and different driving Consumur activities to promote responsible consumption and promote the rights and duties of consumers, including theoretical and practical workshops in schools and information days with merchants .
Consumer Office, located on the second floor of City Hall, one of its functions to guide consumers and users to the proper exercise of their rights, claims management, promote consumer education and give support to consumer organizations .
The OMIC open to the public on Mondays, Tuesdays, Thursdays and Fridays from 10.00 to 14.00 and Wednesday 17.00 to 20.00.
Source: Ayuntamiento de Caravaca de la Cruz
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