Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The office is made ​​more effective and closer relations between citizens and the City
08.01.12.
The Office of Complaints and Suggestions of the City of Caravaca de la Cruz has managed during 2011 a total of 1,069 complaints from citizens, with a resolution rate that exceeds 80%.
Total requests served, 224 correspond to complaints and suggestions, with parts 748 and 100 fault with on-line consultations, according to data provided by the Councillor for Urban Development and Services, Salvador Gomez, who has been assessed very positively the operation of this service aimed at making more efficient and in relations between citizens and City Hall.
The percentage of resolved complaints and suggestions is 83%, ie 8 out of 10 lawsuits filed neighborhood during 2011 have been addressed satisfactorily.
"These data demonstrate that the Office of Complaints and suggestions is an effective service to address and seek solutions to issues that concern citizens and move forward in order to offer in these times of crisis better services with fewer resources," he underlined Salvador Gomez.
The Works and Services, with responsibility for road maintenance, landscaping and lighting, which is the largest number of complaints by citizens, followed by the area of ​​Public Safety, with responsibility for traffic and safety signage .
The role of the Office of Complaints and suggestions are summarized in knowing the priorities of citizens and improve internal operation and performance of local government.
With this working model, the City has made significant progress in terms of citizen services, obtaining establish more efficient and in touch, improving response times and problem solving.
Citizens can access the officiates Complaints and suggestions in person, in the General Register of the City, by phone at 968.70.20.00 or electronically via e-mail sugerencias@caravacadelacruz.eu and service "Talk to the Online Town Hall ".
Source: Ayuntamiento de Caravaca de la Cruz
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