Portal de Caravaca de la Cruz
www.portaldecaravaca.com
Murcia Association of Consumers and Users, CONSUMUR, has managed, through the Municipal Office of Consumer Information managed in Caravaca de la Cruz, the phone company Vodafone return the amount improperly billed to a consumer.
JJD attended the Municipal Office of Consumer Information in Caravaca de la Cruz last February, after checking that the phone company had billed the amount of calls made, regardless of the amount of the flat rate contract.
The claimant in May 2009, contracted with VODAFONE a flat fee, amounting to 15.00 euros plus tax.
The claimed correctly billed until November 2011, when it began to charge the calls outside the flat rate contract.
The claimant contacted VODAFONE and this solves the incident, returning to bill properly.
Last January, JJD notes that the company returns to improperly bill the contracted services.
At that time, go to the OMIC, where a claim is filed.
The claimed, after receiving the complaint, proceed to payment of 16.98 euros in February.
Subsequently, the petitioner notes that the billing incidents have not been resolved, why go back to the OMIC, this proceeding to file a new claim.
On 22 March, Vodafone made a payment amounting to 53.88 euros in the client account of the claimant.
With this resolution the claimant satisfies the incorrect billing complaint.
It should be noted that the claimant's complaint also sought compensation for the injury after three days without a problem online because of the company.
On this fact has not acted claimed, why it is possible that the claimant go to the path of Consumer Arbitration System.
CONSUMUR encourages consumers and / or users, as the case of JJD, consider that their rights have been violated or wish to receive more information, go to the Association.
The consumer and / or user may receive more information by going to the association, from 10.00 to 14.00, Monday to Friday and from 17.00 to 19.00 on Mondays and Tuesdays, as well as through its Virtual Office (www. consumur.org) available to consumers and users 24 hours a day.
You can also request information by calling the Consumer Information and User: 968 22 30 82.
Source: CONSUMUR
Privacy policy
- Legal notice
- Cookies