Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Complaints and Suggestions Office of the City of Caravaca de la Cruz has processed a total of 536 complaints during the first half of the year.
Have been satisfactorily resolved over 80% of complaints, suggestions and parts breakdown submitted by citizens, either in person at the Registrar General or by electronic means.
The neighbors who have used this municipal service to communicate with local government have increased by 60% over the same period last year.
In this sense, the balance of the data is very positive, and that public participation is increasing and the Office of Complaints and Suggestions Hall itself as an effective communication channel and close.
Of the total claims and submissions during the first six months, 313 parties have been damaged, of which 262 are fixed, corresponding to 139 complaints, of the 116 are met, and 46 with proposals and suggestions, which have had note 40.
It has also received 42 inquiries online, and all have been properly answered.
By order, the municipal areas of Services, Planning, Public Safety and Traffic are the ones that offer the greatest number of parts and applications.
As for the presentation model, the face is still the most used, followed by email, chat and telephone.
The role of the Office of Complaints and suggestions are summarized in knowing the priorities of citizens and improve internal operation and performance of local government.
With this working model, aims to improve citizen services, shortening response times and problem solving.
You can contact the Complaints and Suggestions officiates in person, in the General Register of the City, by phone at 968.70.20.00 or electronically via e-mail service sugerencias@caravacadelacruz.eu and "Talk to the City Online ".
Source: Ayuntamiento de Caravaca de la Cruz
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