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The Office of Consumer Council of Caravaca de la Cruz attended during the past year 2012 a total of 2,157 inquiries and complaints.

This figure represents an increase of 8% over the period of 2011, confirming the upward trend in recent years and shows, in the words of the mayor Maria Teresa Romero, "that citizens increasingly able to know this municipal service and have a greater awareness of the rights that protect the consumer. "

Of the total complaints handled, 70% are filed to be resolved, 13% were referred to the Consumer Arbitration Board and 17% are pending mediation and arbitration.

Claims for hiring mobile services, followed by those related to the supply of gas and butane, are still the most common.

By sector and compared to 2011, there has been a 42% increase in inquiries and complaints related to the banking sector, mainly on fees and loans, and 28% in life insurance, Home and disease.

Action Protocol

Caravaca Mayor Domingo Aranda, and President of the Association of Consumers and Users Murciana (Consumur), Roberto Barceló, today signed a protocol with the aim of promoting the activities of information and education on consumption.

During 2013 and framed in this agreement, will manage the Municipal Office of Consumer Information (OMIC), which claims to be processed consumers and / or users.

Also, this year held a market survey to know the consumer habits of Caravaca de la Cruz and a communication campaign through various media.

The accession of the township enterprises Consumer Arbitration System of the Region of Murcia is one of the main goals for this year, a goal that will be reached with the accession of at least 25 stores in Caravaca de la Cruz, through a specific campaign aimed at the business sector in which they will announce the arbitration system and the benefits it has for both businesses and consumers.

This year also held a school competition on responsible consumption, aimed at primary education centers in the municipality.

The goal is to educate and raise awareness among children about the importance of promoting responsible drinking.

Another action to be undertaken under the partnership agreement is a briefing on the services provided by lawyers Legal Consumur partners in the Northwest region.

Source: Ayuntamiento de Caravaca de la Cruz