Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Municipal Office of Complaints and Suggestions Hall of Caravaca de la Cruz last year handled a total of 1,254 submissions from residents of the municipality, of which 682 correspond to parts breakdown, with 324 complaints, 59 with tips 23 with thanks and with 166 online consultations and consultations.
The resolution rate in the neighborhood complaints rises to 88% and in the case of parts failure to 97.3%, according to data contained in the annual report of the Office of Complaints and Suggestions publicly presented by Councillor Urban Development, Salvador Gomez, who has welcomed the operation and evolution of this municipal service, as each year recorded an increase both citizen participation and the percentage of resolution.
The largest number of complaints and suggestions focuses on related with the maintenance of public roads, road signs, public safety and care of parks and gardens areas.
As to the mode of presentation, the face is still the most used, followed by telematic and finally the phone.
The Municipal Office of Complaints and suggestions is mainly responsible to ensure proper attention citizen, so as to take into account the suggestions, information on matters of interest and provide solutions to problems in the quickest way possible is sought.
This service is an effective tool in order to find the real needs of citizens, optimize resources and prioritize spending.
Citizens can contact the Complaints and Suggestions officiates in person, at the counter of the General Register of the City, by telephone on 968.70.20.00 (ext.1020) or electronically via e-mail suggestions @ caravacadelacruz . eu, the web form and the chat service "Speak with the City Online" in www.caravaca.org.
Source: Ayuntamiento de Caravaca de la Cruz
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