Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Department of Consumer Affairs of the City of Caravaca de la Cruz Murcia and the Association of Consumers and Users, Consumur have developed a joint campaign to promote membership of entrepreneurs and traders in the municipality to the Consumer Arbitration System.
The result of the work done has been very satisfactory, as highlighted by the responsible consumption area at City Hall, Mercedes Velez, who has stressed that Caravaca de la Cruz is located and situated between the towns of Murcia with more adhesion level more than 30 new establishments attached to the Consumer Arbitration System, which totals 278 companies in the municipality.
The head of the Municipal Office of Consumer Information (OMIC) in Caravaca de la Cruz, coordinator of the campaign, visited during the months of October and November more than 30 companies to publicize their charge characteristics and advantages of this system reports to consumers and / or users and entrepreneurs themselves.
The result of the efforts is that 32 companies have joined the municipality Consumer Arbitration System by signing the appropriate agreement for accession to the Consumer Arbitration Board, through this way to be 278 member establishments of the SAC in Caravaca Cross.
The 32 companies participating in Caravaca de la Cruz during the campaign belong to various sectors: textile, hotel, telephone, furniture, computers, footwear and accessories, dry cleaning, driving, sundries, gift items, repair shops, etc..
Consumer Arbitration System
Consumer Arbitration is a procedure of voluntary dispute resolution, fast, simple, effective and cost may resolve the discrepancies between the parties without having to go to court, thus facilitating trade relations of citizenship.
In the Arbitration Board are represented the government, employers and consumers.
Its decisions (awards) are binding on all parties attached to it.
You can submit to arbitration all such claims do not concur in poisoning, injury or death, or there is reasonable cause offense.
The request for arbitration shall be submitted initially on the OMIC, where in the first instance the applicant is informed whether the establishment in question is attached to the Consumer Arbitration System.
The use of Consumer Arbitration is full of benefits for both the consumer and the employer, and that the formalities are minimal and easy to perform, the result is produced in a short time, its effects are required and the composition of the arbitration body ensures the rights of all parties.
Guarantee for the consumer and / or user
The accession of a company at the Consumer Arbitration System is a guarantee for the consumer and / or user of any dispute arising in connection therewith shall be settled by a body which will be adequately represented their interests, quickly and no charge.
Similarly, the accession to the Arbitration System is also an advantage for the company, as it benefits from fast, efficient and adequate defense of their interests while their attachment to the system is both a consumer complaint by advantages for it is a business relationship with companies participating in the system.
For further information, interested persons may contact the Municipal Office of Consumer Information, located in the Plaza del Arco, 1 of Caravaca de la Cruz, as well as through the telephone 968 708 457.
Source: Ayuntamiento de Caravaca de la Cruz
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